Pierce Protocols Ltd (T/A HENI Publishing) Terms and Conditions
- The HENI Publishing shop (“we”, “us” or “our”) provides the products and services available on this site. Your use of the HENI Publishing website (“the site”) is governed by the Terms and Conditions set out below. By contacting us through this site and/or placing an order on the website you agree to be bound by the Terms and Conditions which forms a contract between you and us.
- Your contract with us shall be established by the following documents, in decreasing order of priority:
- These Terms and Conditions; and
- The duly completed order form comprising the acceptance of the purchase and featuring the information required for the identification of the customer (surname, first name, postal address for delivery and invoicing, phone number, email address).
- The HENI Publishing website operates from Pierce Protocols Ltd, 6 – 10 Lexington Street, London, W1F 0LB. Please direct any questions to: email@example.com Telephone: 0207 494 9198
- You are provided with access to this site in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Terms and Conditions.
- We do not guarantee that our site, or any content on it, will always be available or uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion. We shall not be liable to you or any third party for any modification to or withdrawal of the site.
- You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these General Terms and other applicable terms and conditions and that they comply with them.
Links to other sites
- Where our site contains links to other sites and resources provided by third parties, these links are provided for your convenience and information only. Such links should not be interpreted as endorsements by us of those linked websites. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. In the event you link to any such third party site you do so at your own risk.
- We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
- You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which your site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you will commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
- You may link to any page of our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
- You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must be framed on any other site.
- We reserve the right to withdraw linking permission without notice.
The information you provide to us
- You warrant that the personal information which you are required to provide is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Description of products
- The site provides the essential characteristics of the products offered for sale: (i) designation, composition, dimensions; and (ii) price in GBP.
- The photographs of the products offered are for illustration purposes only and cannot be considered as forming part of the contract.
- We are not responsible for the lack of stock or the unavailability of products and we reserve the right to modify, at any time and without notice, the products presented on the site.
Price of products
- Prices are given in GBP and include VAT but are exclusive of delivery charges, which are given on the order form. The total amount of your order includes shipping charges.
- We reserve the right to modify at any time and without notice, prices of products from the site.
- Prices shall be those in force on the day the order is placed. We operate from the United Kingdom so prices shall take account of the VAT in force on that day at the rate of 20%, insofar as VAT applies to the product which you have ordered. Any change in the rate of VAT shall be automatically applied to prices.
- For deliveries outside the European Union, the receiver is responsible for all import duties, customs and local sales taxes imposed by the county to which the delivery has been sent.
- The order form, once submitted by you, shall constitute an unconditional acceptance of these Terms and Conditions, which can only be revoked in the circumstances outlined in the paragraphs “Returns” and “Fulfilment of Orders”.
- The automatic recording procedures used on the site shall be considered as providing valid proof of the contract and of the date when it was drawn up.
Paying for products
- HENI Publishing is a trading name of Pierce Protocols Ltd. ‘Pierce Protocols’ will be the reference on any transactions.
Delivery of products
- Pierce Protocols Ltd reserves the right not to accept any orders from a customer with whom it is involved in litigation.
- Once you have confirmed your order and payment, an order confirmation with a transaction number will be sent by email. If your products qualify for tracking you will also receive a tracking number to check the delivery status of your order, once your order has been dispatched.
- The order shall be fulfilled in no more than 30 days once the order form has been submitted by you and payment processed. For pre-orders the 30 day fulfilment will begin from the publication date.
- In the event that the item ordered is unavailable, you shall be informed as soon as possible and offered the opportunity of cancelling the order. You will have the option of demanding repayment within no more than 30 days.
- Delivery can only be made once the order form has been submitted by you and payment processed. You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to, but also the name of its recipient. We cannot be liable for the delivery of your order to the wrong address or to the wrong person as a result of you supplying us with incomplete or inaccurate information.
- Orders shall be delivered to the address indicated by you on the order form, and you agree to accept the goods ordered. In the event of the premises being unoccupied at the time of delivery, a notice of inability to deliver shall indicate from where the package may be collected.
- Pierce Protocols operates from the United Kingdom. Delivery charges are calculated based on the weight of the parcel(s) and the delivery destination.
- We will only deliver to those countries you will find on the list on the order form. Note that we do not deliver to P.O. boxes.
- We are not responsible for any delays or additional charges caused by destination customs clearance processes.
- We are unable to redirect orders once the item has been dispatched. Please note that if a Free Delivery promotion is applied to a product, the delivery option in that case is at our discretion.
- Neither you nor Pierce Protocols shall be deemed responsible for any failure to fulfil the terms of the contract caused by the application of force majeure beyond their control including – but not to the exclusion of other factors- war, civil commotion, insurrection, disruption of communications, problems associated with import or export of goods, strikes, lock-outs, shortages, fire, earthquake, storms or floods.
- Moreover, Pierce Protocols shall not be held responsible for the consequence of the use or misuse of goods ordered and delivered, the customer being solely responsible for their use by himself, herself or a third party.
Returning faulty products
- In the event of the goods delivered being faulty or other than those ordered, you should inform us within 48 hours from the time when the goods come into your physical possession (or the physical possession of the person identified by you to take possession of them). We undertake to remedy the situation or reimburse you. Contact us: firstname.lastname@example.org
Cancelling your order and returning non-faulty products
- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which the goods come into your physical possession (or the physical possession of the person identified by you to take possession of them).
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them prior to their return.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by email: email@example.com or write to Pierce Protocols Ltd, 6 – 10 Lexington Street, London, W1F 0LB.
- If you decide to cancel, you should return the goods to us at your cost without undue delay and in any event not later than 14 days after the day on which you informed us of your decision to cancel to the following address: Pierce Protocols Ltd, 6 – 10 Lexington Street, London, W1F 0LB. You are responsible for proving that the goods have been returned, so they should be sent by registered mail or courier service.
- If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). However, you will have to bear the costs of returning the goods to us.
- Products must be returned in their original packaging to ensure they are adequately protected in transit. Products must be returned in a saleable condition meaning that they must be unused and in their original packaging.
- We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product has been used or if the product is not returned in its original packaging.
- The refund of the purchase will be made, within a maximum of 14 days upon receipt of the item from you. After checking the condition of the product, we will proceed to refund the amount by the same means of payment as you used for the original transaction.
Intellectual property rights
- Pierce Protocols Ltd is the owner or the licensee of all intellectual property rights in this site (including its layout, design and graphics).
- You must not distribute, transmit or disseminate any part of the material on the Website without our prior permission. You must not download or print the material or extracts from it in a systematic or regular manner or otherwise so as to create a database in electronic or paper format comprising all or part of the material appearing on the Website.
- You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way or create any derivative material from it.
Exclusion of liability
- To the extent permitted by law, we, our employees and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or the results of the use of our site, any websites linked to it and any materials posted on it (including, without limitation any liability for loss of income or revenue, loss of business, business interruption, loss of profits, anticipated savings or contracts, loss of business opportunity, goodwill or reputation, loss of data) and for any other loss or damage of any kind, however arising and whatever caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
- This site and the material displayed on it is provided on an “as is” basis without any guarantees or warranties of any kind, express or implied.
- You confirm that, in agreeing to accept these Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Terms and Conditions.
- This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
- You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of use of this site, or the use by any other person accessing the site using your account and/or your personal information.
- Pierce Protocols Ltd may vary these Terms and Conditions at any time. Please check this page regularly to ensure you are familiar with the current version of these terms, as they are binding on you.
- If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Terms and Conditions.
- These Terms and Conditions will be governed and construed in accordance with English law. Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England
Information we may collect from you
- When you shop on this site, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and credit card or other payment information.
- We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located and the pages of our website that were viewed during your visit. We may collect this information even if you do not register with us.
Security of your personal information
- We will treat all your personal information as confidential (although we reserve the right to disclose information in the circumstances below). We will keep it on a secure server and fully comply with all applicable UK data protection and consumer legislation from time to time in place.
- We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any personal information you provide when accessing or ordering from the site.
Use of your personal information
- We will use your personal information only for the following purposes:
- Processing your orders;
- Dealing with enquiries and complaints made by or about you relating to the site;
- If you consent, notifying you of products, special offers or services that may be of interest to you. (You may revoke your consent at any time by notifying our customer services: firstname.lastname@example.org with the word “unsubscribe” in the subject line).
- You should be aware that if we are requested by the police or any other regulatory or governmental authority suspecting illegal activities to provide your personal information or any other information we obtain about you, we are entitled to do so.
- We may also disclose your personal information to third parties in order to enforce or apply our Terms and Conditions, or to protect the rights, property, or safety of Pierce Protocols Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- Your personal information will not be used for any purpose of a commercial or non-commercial nature unrelated to Pierce Protocols Ltd and without your permission. We will not without your express consent provide your personal information to any third parties for the purposes of direct marketing.
Where we store your personal information
- henipublishing.com employs cookies to keep track of your login and shopping cart during your shopping session and to register your name and address for the next time you visit the site. These cookies are not used to store your credit card details.
- In addition to the abovementioned cookies, we use Google Analytics services which also implements cookies. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
- Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
- Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
- Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout .